Sr. Support Engineer at Atlassian Statuspage

I always have my eye on quality and ear to the customer.  As an early employee at Statuspage, I joined Atlassian when we were acquired in July 2016. Since then, I have played a fundamental role in integrating Statuspage Customer Support.


Jake takes initiative, has great ideas, and is up-to-date on the latest technologies and trends. He really cares about the customer; from their experience with the product to their experience with the company.

— Jamie Silva, Product Owner / Previous Manager


SupConf  2017 Speaker

SupConf is a conference for customer support professionals produced by Support Driven.  I spoke in 2017 about my experience going through an acquisition.